Our wish for you
Put your applications on autopilot
Finally a smooth application management, finally more clarity, structure and finally less downtime as well as performance problems: welcome to SMASER’s Managed Application Service.
The ultimate solution for smooth application management!
With our tools and applications, everything now runs on autopilot. Because together with you, we completely rethink the entire application landscape in your company. To do this, we have innovative technologies that are characterized by flexible customization and high performance.
On this basis, we define all the processes of your IT and the required application services. In addition, we assume complete operational responsibility – quite unlike classic IT service providers. With this, we set up your application landscape in a wonderfully simple and wonderfully uncomplicated way. Just the way digitization should be for us.
Your advantage: You can finally focus again on what really counts – your business.
More power thanks to reliable application support
- High cost savings
With our Managed Application Services, you achieve significant savings as the costs for maintenance and care are noticeably reduced.
- Optimal scalability
With SMASER, you benefit from a high degree of scalability, as we can always adapt the capacities of the applications to the needs of your company and thus react flexibly to changing requirements.
- Permanent availability
Our Application Services ensure that all applications are constantly available and that downtimes are minimized due to innovative technologies and processes.
- Smart IT Relief
By outsourcing your application management, you relieve the burden on your internal IT, allowing it to better focus on your company’s core business.
- First-class security
We proactively take care of compliance with all security standards, protection against cyber attacks and maintenance.
Step by step to the perfect application service
Our Application Services are characterized by a carefully thought-out and methodical approach that extends from the initial planning phase through to implementation and continuous monitoring of the applications. We ensure that every step in our process is optimally aligned with your individual needs and business processes to ensure the highest levels of efficiency, security and performance.
In the requirements analysis, we create a requirements profile to precisely capture the requirements for the applications and their management.
Based on this requirements profile, a customized concept is developed that describes the technical and organizational processes of the application services.
We implement the applications according to the agreed concept and make them available for your company to use.
Finally, you're off: From now on, we take care of application management and maintenance, as well as their proper operation. We monitor performance and security, support your employees in their use, solve problems, regularly analyze the entire operation and create transparent reports on the services we provide.
Things to know
Which applications are supported within the scope of Application Services?
It depends on the provider which applications are supported. We offer customized solutions and services for specific applications or industries – whether Customer Relationship Management (CRM), Supply Chain Management (SCM), Human Resources Management (HRM), Business Intelligence (BI), Enterprise Resource Planning (ERP), Collaboration Tools (e.g. Microsoft Office 365, G Suite), Content Management Systems (CMS), Databases (e.g. MySQL, Oracle) or Web Applications – we find efficient solutions for every customer.
How is application availability ensured by the application service?
The exact measures taken to ensure availability depend on the customer’s requirements. The availability of applications supported by Managed Application Services can be ensured by various measures:
Redundancy: The use of redundant hardware and network elements can reduce the probability of failure.
Resilience: Applications can be configured to run on multiple servers simultaneously to minimize downtime.
Backup and recovery: Regular backups of applications and data enable fast recovery in the event of a failure.
Monitoring: The applications and associated systems are monitored to identify and correct potential problems at an early stage.
Maintenance: Regular maintenance and updates of applications and systems can help to increase availability.
SLA: A Service Level Agreement (SLA) can guarantee application availability and define availability requirements.
How are security requirements met by managed application services?
Meeting security requirements is an important part of managed application services. Here are some examples of measures that can help meet safety requirements:
Access control: Access rights for the applications and data are set and monitored to prevent unwanted access.
Firewall: Firewall rules are implemented to control and protect traffic between internal and external networks.
Encryption: Sensitive data is encrypted to protect it from unauthorized access.
Security patches: Regular security patches and updates are installed to close known security holes.
Compliance: Adherence to legal and industry-specific compliance requirements is monitored and ensured.
How are updates and maintenance performed by Application Services?
Updates and maintenance are important to ensure application availability, security and performance. Here are some examples of approaches that can be taken by managed application services providers:
Regular maintenance schedules: Updates and maintenance are performed at scheduled times to minimize the impact on application availability.
Test environments: Updates and changes are first tried out in a test environment before being implemented in the production environment.
Rollback option: If there are problems after implementing updates or changes, there is an option to revert to a previous state.
Notifications: Customers are notified in advance of scheduled maintenance and updates.
Documentation: All maintenance work and updates performed are documented and available.
Automation: Maintenance work and updates can be carried out through automation processes.
How are applications scaled to fit the needs of the business?
What support and assistance services are provided by Application Service?
Our Managed Application Service provides a variety of support and back-up services to ensure applications run smoothly and issues are resolved quickly:
Remote support: Support is provided via the Internet or telephone.
On-site support: Support is provided on-site at the customer’s premises.
24/7 Support: Support is available around the clock.
Ticket system: A ticket system allows customers to report problems and track their processing status.
Knowledge Base: A knowledge base provides access to documentation, solutions, and guidance on common issues.