Network & Security Services

Our promise

Fort Knox for your data and networks

The success of your business stands and falls with your data and network security. If networks suddenly fail or your company is attacked from the outside, this can have serious consequences: from high costs to the loss of trust of your customers and partners.

The time of cyber threats is finally over!

With SMASER, you can put a check mark on this issue: because we’ve got your back 24/7, taking care of the management, monitoring and maintenance of all your network and security functions.

Whether it’s firewalls, VPNs, network switches and other network hardware, or monitoring security incidents and performing security updates: let us take care of it for you as an ISO/IEC 27001 certified partner , and you’ll save yourself a lot of time and resources.

Your advantage: more efficiency – and data and network security at the highest level – of course absolutely DGVO-compliant.

SMASER – Your lighthouse in an increasingly complex time

If you are looking for IT solutions that work in a stable and uncomplicated way and create tangible added value, you have come to the right place. Because SMASER is your specialist for high-quality IT services that take working in a networked world to a whole new level of reliability.

Methodical instead of unstructured, agile and nimble instead of sluggish, individual instead of pattern: that’s how we tick – and that’s how we are.

Your advantage

Benefit from our safety standards!

  • High time and cost savings
    SMASER Network & Security Services can save you a lot of time and money by eliminating the need for in-house staff to manage, monitor and maintain network and security functions.
  • High level of security
    Because we take complete and proactive care of your data protection, monitoring of security incidents and necessary security updates, you reduce your security vulnerabilities and minimize the risk of data loss.
  • Reliable processes
    Regular maintenance of your network hardware keeps your processes running smoothly and reliably.

Our contribution

We protect your data like a safe

How we have your back with our Network & Security Services, depending on the service level agreement (SLA):

    We monitor switching, routing and all firewall devices, perform firmware updates and troubleshoot as part of your network hardware management and maintenance.

    We scan all network activity and logs, detecting threats and attacks and defending against them efficiently.

    We keep your security level up to date by installing the latest patches and security updates.

    We configure security solutions such as firewalls, virtual private networks (VPNs) and others to protect the network from threats.

    We provide regular reports and analysis of your network’s performance and potential security issues, allowing us to respond to problems with pinpoint accuracy.

    May we introduce

    Our team for your applications!

    With us you will be well taken care of. That’s why we provide you with a cross-functional team of experienced professionals consisting of different service teams and technical management. Each of these teams is led by a service manager. This means that you not only always have the best manpower for every task, but also a personal contact person who takes care of everything with confidence.

    Service Management

    Our Service Manager monitors, controls and optimizes the operational control processes as well as the coordinated interface processes and 1st, 2nd or 3rd level support. He is also available to answer any questions you may have regarding the implementation of our application service solutions.

    Supplier Management

    The SMASER Supplier Manager is responsible for managing all suppliers and service providers that are under our responsibility and involved in your project.

    Service Desk

    Our Service Desk is the central point of contact for all your service requests in the form of incidents, changes, service requests and problems. The service desk is available 5×8 or 24×7 via email or hotline.

    Cloud/ Infrastructure Management

    Infrastructure Management looks after the IT infrastructure in hybrid environments from hardware to VM configuration – for both on-premise installations and cloud infrastructures. This includes the firewall and network infrastructure, the hypervisor and the underlying system hardware.

    Application Management

    Application Management takes care of stable and customer-optimized operation from the operating system to the middleware to the application. These include health checks, monitoring and backup and restore of individual files or application elements.


    DevOps is the interface between technical management and applications development. You will develop and test the deployment packages and then roll them out in the productive environment together with Application Management. They are also responsible for application monitoring, testing and quality assurance for the entire application operation.


    Things to know

    What measures are used in Network and Security Services to protect the network from threats?

    To protect the network from threats, Managed Network and Security Services can apply various measures such as:

    Firewall rulesets: A firewall is used to block unwanted network traffic and allow only allowed traffic through.

    Intrusion Detection and Prevention Systems: The system detects and prevents potential attacks on the network by detecting suspicious activity and taking appropriate action.

    Virtual Private Network (VPN): VPN enables secure connections to be established from remote locations and secures data transmission.

    Endpoint Protection: Endpoint protection solutions protect endpoints from threats and malware.

    Security Information and Event Management (SIEM): SIEM collects security and event data from various sources in the network and enables faster threat detection and response

    How are network and security services provided?

    Managed Network and Security Services can be delivered in a variety of ways, including:

    On-Premises: The service is provided by a team from the provider on-site at the customer’s premises. This may require the customer to provide certain hardware and software to run the service.

    Remote: The service is provided by a team of the provider from a remote location. This may require the customer to allow remote access to their network.

    Cloud-based: The service is provided by a team of the provider via a cloud-based platform. This may require the customer to migrate its network elements to the cloud.

    Hybrid: A combination of on-premises and cloud-based service, allows customers to keep certain network elements on-premises and others in the cloud.

    Managed Security as a Service (MSaaS): Delivered via the cloud, this service allows customers to use security tools and services without having to own and manage them themselves.

    What is the billing process for Network and Security Services?

    The billing process for Managed Network and Security Services can be done in a number of ways, including:

    Lump sum: You pay a fixed amount per month or year for the service. This amount can be varied taking into account the number of users, the size of the network and the services required.

    Pay-per-use: You only pay for the services you actually use. This approach can be useful if the customer only needs occasional support.

    Usage-based billing: A fixed amount falls per month or year based on network usage or number of users.

    Project-based: you pay only for the services you need for a specific project.

    What does Secure Access Service Edge (SASE) mean?

    Secure Access Service Edge (SASE) is a concept that refers to a network and security architecture designed to improve the security and connectivity of cloud-based applications, mobile users and edge devices. The idea behind SASE is to provide a comprehensive and integrated platform that combines networking and security capabilities to make access to cloud resources more secure and efficient. SASE typically combines features such as software-defined wide area networking (SD-WAN), firewall, web gateway, secure web gateway, zero trust network access (ZTNA), cloud access security broker (CASB) and others to create a holistic network and security solution.

    How do I find the right managed network and security provider?

    Finding the right managed network and security provider can be challenging, as there are many companies offering similar services. Here are some steps that can help you find the right provider:


    Define your requirements and goals: Before you start looking for vendors, consider what your organization’s specific needs and goals are that you want a managed network and security provider to meet.

    Research providers: Use the Internet and research providers of managed network and security services. You can also ask for recommendations from other companies that have already used such services.

    Evaluate the provider’s experience: check how long the provider has been in this business and if they have experience with similar companies and industries.

    Verify the expertise of the provider: Make sure the provider has the required expertise and certifications ( ISO 27001) . This is an important proof for international security standards as well as the DSGVO compliance of the service provider.

    Review the Service Level Agreement (SLA): Make sure the vendor provides an SLA that meets your needs and that you understand the service level parameters and support options.

    Check pricing: compare prices and make sure you get a quote that meets your needs and budget.

    Read reviews and customer references: Check reviews and customer references to get a better understanding of other companies’ experiences with the provider.

    How do I best implement a Managed Network and Security Service?

    A successful Managed Network and Security Service deployment requires careful planning and implementation. Here are some steps that can help:

    Define requirements: Define the goals and requirements for deploying Managed Network and Security Services. What kind of network security do you need? What types of threats do you want to defend against?

    Vendor selection: Select a suitable managed network and security service provider that meets your requirements and whose portfolio also covers your specific needs. Also consider the vendor’s reputation, certifications and credentials.

    Implementation and configuration: The vendor should help implement and configure the service to ensure it meets your organization’s needs.

    Education and training: train your staff on how to use the service to ensure they are able to effectively use the advanced features. Make sure all stakeholders understand how the service works and how it contributes to the specific needs of the business.

    Monitoring and maintenance: Regular monitoring and maintenance of the service helps to ensure that it is always operating effectively and meeting the needs of the business. Close cooperation with the provider is recommended here.

    Evaluation and improvement: regularly monitor the performance of the service and verify that it meets the needs of the business. If necessary, work with the provider to take steps to improve.


    Start your digital change!

    I’m always looking for new challenges – whether it’s running track or swimming. The passion to overcome limits and build up speed also plays an important role in my professional life. What successes are you looking for?

    Let’s talk!

    Steffen Zulauf



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