Desktop Services

Our promise

Now it’s casual instead of annoying!

Finally a desktop management as it should be!

Desktop management is always annoying and complex? Not with SMASER: Because with our Managed Desktop Service, you not only design your working environment efficiently and securely, you also get a partner who fully supports you at all times. No more stress with IT problems or data protection issues – just productive work completely without interruptions. Casual instead of annoying.

With our desktop management we take over the entire administration of desktop computers and desktop applications. From provisioning, maintaining and monitoring hardware as well as software to accessing remote desktop environments, managing security settings and supporting users.

Your benefit: lower costs, less effort, efficient use of your IT resources and higher reliability and security of your desktop computers.

SMASER – Your lighthouse in an increasingly complex time

If you are looking for IT solutions that work in a stable and uncomplicated way and create tangible added value, you have come to the right place. Because SMASER is your specialist for high-quality IT services that take working in a networked world to a whole new level of reliability.

Methodical instead of unstructured, agile and nimble instead of sluggish, individual instead of pattern: that’s how we tick – and that’s how we are.

Your advantage

More IT lightness thanks to smart desktop services

  • High cost savings
    If we take over the complete management of your desktop computers, you will noticeably reduce the costs for procurement, maintenance and replacement of all hardware and software components.
  • Minimized downtime
    Through our Desktop Services, we support your employees with technical problems and ensure reduced downtime and increased productivity.
  • More security
    We offer you the possibility to outsource monitoring and optimization of your security settings to us in order to detect and combat potential threats faster.
  • More flexibility
    With our remote desktop environments, you enable your employees to easily access their work environment from anywhere, increasing flexibility and mobility.
  • Proactive maintenance
    Through our proactive maintenance, we identify problems early and can fix them before they impact your business.

Our contribution

This is what our desktop management can do for you

Provision of hardware and software.

Implementation of remote desktop environments – including the distribution of new hardware and software as well as the setup and configuration of computers and applications, if desired.

Troubleshoot hardware and software issues.

Answer questions and provide user support for technical issues.

Perform monitoring of security settings including threat detection and remediation.

Provide regular reports on hardware and software performance and data analysis to identify trends and issues.

Create backup and recovery strategies to protect data and applications.

Implement security measures against cyber attacks and data breaches.

Our approach

Step by step to the perfect desktop service

While the paths to the perfect SMASER Managed Desktop Service solution may differ slightly from company to company, they all have one thing in common with us: they are 100 percent thought out from start to finish.


      In the first step, we create a requirements profile as part of a needs analysis in order to precisely record the requirements for the applications and desktops.


      We then configure and implement the required systems and applications to fit your needs exactly.


      We regularly monitor your systems and applications and perform all necessary maintenance.


      We implement all relevant security measures, ensuring that your operation's data and applications are protected and also comply with applicable data protection laws.


      We support you according to the agreed SLAs with friendly support and fast help at eye level.

      May we introduce

      Our team for your applications!

      With us you will be well taken care of. That’s why we provide you with a cross-functional team of experienced professionals consisting of different service teams and technical management. Each of these teams is led by a service manager. This means that you not only always have the best manpower for every task, but also a personal contact person who takes care of everything with confidence.

      Service Management

      Our Service Manager monitors, controls and optimizes the operational control processes as well as the coordinated interface processes and 1st, 2nd or 3rd level support. He is also available to answer any questions you may have regarding the implementation of our application service solutions.

      Supplier Management

      The SMASER Supplier Manager is responsible for managing all suppliers and service providers that are under our responsibility and involved in your project.

      Service Desk

      Our Service Desk is the central point of contact for all your service requests in the form of incidents, changes, service requests and problems. The service desk is available 5×8 or 24×7 via email or hotline.

      Cloud/ Infrastructure Management

      Infrastructure Management looks after the IT infrastructure in hybrid environments from hardware to VM configuration – for both on-premise installations and cloud infrastructures. This includes the firewall and network infrastructure, the hypervisor and the underlying system hardware.

      Application Management

      Application Management takes care of stable and customer-optimized operation from the operating system to the middleware to the application. These include health checks, monitoring and backup and restore of individual files or application elements.


      DevOps is the interface between technical management and applications development. You will develop and test the deployment packages and then roll them out in the productive environment together with Application Management. They are also responsible for application monitoring, testing and quality assurance for the entire application operation.


      Things to know

      What is a Managed Desktop Service?

      A managed desktop service typically involves the management and support of desktop computers and applications by an external service provider. This can include provisioning, maintaining and monitoring hardware and software, accessing remote desktop environments, managing security settings and supporting users.

      Specifically, a managed desktop service may include the following tasks:

      • Provision and installation of hardware and software
      • Hardware and software maintenance and support
      • Monitoring and security
      • Remote desktop environments
      • Reporting and analysis
      • Backup & Recovery
      • Security
      • Compliance
      How secure are my data and applications in a managed desktop service?

      The security of data and applications in a managed desktop service depends on a number of factors, such as the service provider’s security measures, the infrastructure and the technologies used. A good managed desktop service should have multiple protections implemented to ensure data and application security.

      Our protective measures are:

      • Encryption of data during transmission and storage
      • Firewall and network security
      • Backup and restore data
      • Regular checks of the safety
      • Access control and authentication
      • Compliance with applicable laws and regulations: We regularly update and adapt our security procedures to ensure that we are up to date with the latest technology and threats.
      What are the benefits of a Managed Desktop Service?

      Cost savings: A managed desktop service can reduce costs by reducing the need for internal IT staff and lowering hardware and software acquisition costs.

      Increased productivity: The availability of up-to-date hardware and software, as well as user support for technical problems, can increase employee productivity.

      Increase security: A managed desktop service can increase the security of data and applications by implementing security measures to reduce the risk of data loss or security breaches.

      Flexibility: A managed desktop service enables companies to quickly adapt their IT environment to changing business requirements, for example by providing remote desktop environments.

      Can I use existing hardware and software with Desktop Service or do I have to buy new?

      It is usually possible to use existing hardware and software as long as it meets our minimum requirements. However, it is important to ensure that existing devices and applications are secure and supported. Therefore, at the beginning of the cooperation, the existing hardware and software are checked and, if necessary, updated before we integrate them into the managed service.

      How are security threats detected and handled in Managed Desktop Service?

      We detect security threats in various ways and deal with them efficiently and quickly. Some of the main methods are:

      Monitoring and detection: We constantly monitor the network for anomalies and suspicious activity. Tools such as Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) can also be used for this purpose.

      Patches and updates: We ensure that all systems and applications are regularly kept up to date by applying security-relevant patches and updates.

      Backup and recovery: By regularly backing up data, we ensure that a quick recovery is possible in the event of a security breach or data loss.

      Access control and authentication: We implement access control and authentication to ensure that only authorized people can access the data and applications.

      Employee training: We provide training for employees to teach them how to protect themselves from security threats, such as using strong passwords and reporting suspicious emails.

      Compliance with applicable laws and regulations: We ensure that security measures comply with applicable laws and regulations.

      What is Remote Desktop Service (RDS) and Virtual Desktop Infrastructure (VDI) and how do they differ?

      RDS (Remote Desktop Services) and VDI (Virtual Desktop Infrastructure) are two different technologies for providing remote desktops.

      RDS allows multiple users to work on a single physical or virtual server. It provides a scalable and cost-effective solution for enterprises to deploy desktops and applications. Users access a shared desktop running on a server over the network. Each user has their own session, which is separate from other users. The desktop environment is deployed on the server and the user accesses it via a remote desktop client.

      VDI, on the other hand, is a technology where each user has their own virtual machine on a server or in the cloud. The desktop environment runs in an isolated virtual machine that is exclusive to the user. VDI provides a more flexible solution for organizations that want to deliver a personalized and dedicated desktop environment to their users.

      The main difference between RDS and VDI is that RDS lets multiple users work on a shared server, while VDI gives each user their own virtual machine. RDS is typically more cost-effective and easier to implement, while VDI can be more flexible and secure because each user has a dedicated and isolated desktop environment.


      Start your digital change!

      I love my job because I like to think outside the box, innovations excite me, and I get to help our customers every day with our excellent service. Customized IT infrastructures for a first-class user experience are my quality standard.

      Let’s talk!

      Andreas Volz

      Head of Customer Care, SMASER AG


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